Welcome to the Jumize FAQ page. Here, you will find answers to some of the most common questions about our products, ordering process, and policies. If you have any additional questions, please feel free to contact our Customer Service team.

Ordering and Payment

1. How do I place an order?

You can place an order directly through our website by browsing our products, adding items to your cart, and following the checkout process.

2. What payment methods do you accept?

We accept various payment methods, including Visa, MasterCard, American Express, Discover and PayPal.

3. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be modified or canceled.

Shipping and Delivery

4. Do you offer free shipping?

Yes, we offer free shipping domestically within the United States.

5. What is the handling time for my order?

Our handling time is 1 to 3 business days (Monday to Friday).

6. How long will it take to receive my order?

Total delivery time is estimated to be 7 to 15 business days (Monday to Friday) from the date of order processing.

7. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

Returns and Refunds

8. What is your return policy?

We accept returns within 30 days of the delivery date for unused items in their original packaging. For more details, please refer to our Return Policy.

9. How do I initiate a return?

To initiate a return, please contact our Customer Service team at support@jumize.shop with your order number and reason for return. You will receive detailed instructions on how to proceed.

10. When will I receive my refund?

Once your return is received and inspected, we will process your refund to the original payment method within 10 business days. For more information, please see our Refund Policy.

Warranty and Repairs

12. Do you offer a warranty on your products?

Yes, we offer a warranty on our products to cover manufacturing defects. Please refer to our warranty policy for specific details.

13. How do I get a product repaired?

If your Jumize product requires repair, please contact our Customer Service team at support@jumize.shop with your order details and a description of the issue.

Contact Us

13. How can I contact Jumize Customer Service?

You can contact our Customer Service team at:

Phone: +1 201-350-6472

Email: support@jumize.shop

Customer Service: 09:00 AM to 05:00 PM, (Monday to Friday)